Refund policy
Return & Refund Policy – Aura Luxes
At Aura Luxes, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
Certain items may not be eligible for return, including:
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Used or damaged products (unless received defective)
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Items purchased on sale or clearance (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–10 business days
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Refunds will be issued via bank transfer or original payment method (depending on your payment type)
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with details and images of the product.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.
Late or Missing Refunds
If you haven’t received your refund within the stated time, please contact your bank or payment provider first. If the issue persists, feel free to contact us.
Contact Us
For returns, refunds, or any questions, please reach out to our support team. We’re here to assist you every step of the way.
Aura Luxes – Your Satisfaction, Our Commitment 💫